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General

 

Activity Feed

 

Security & Compliance

 

Data Retention

 

Collaborative Editing

 

Amazon WorkDocs Drive

 

Amazon WorkDocs Companion

 

Mobile & Web Access

 

File Sharing

 

Commenting and Feedback

 

General

 

Activity Feed

 

Security & Compliance

 

Data Retention

 

 

 

 

General

 

What is Amazon WorkDocs?

Amazon WorkDocs is a fully managed, secure enterprise storage and sharing service with strong administrative controls and feedback capabilities that improve user productivity. Users can comment on files, send them to others for feedback, and upload new versions without having to resort to emailing multiple versions of their files as attachments. Users can take advantage of these capabilities wherever they are, using the device of their choice, including PCs, Macs, and tablets. Amazon WorkDocs offers IT administrators the option of integrating with existing corporate directories, flexible sharing policies and control of the location where data is stored. Customers can get started using Amazon WorkDocs with a 30-day free trial providing 1 TB of storage per user for up to 50 users.

 

How can I get started using Amazon WorkDocs?

You can get started with Amazon WorkDocs by visiting the AWS Management Console and setting up a WorkDocs site for your organization. If you do not already have an AWS account, you will need to create one.

 

What devices can I use to access files stored in Amazon WorkDocs?

Using a web browser, you can access your files anywhere, anytime from your laptop, desktop computer, iPad, Kindle Fire, Android tablet, or phone. You can also access Amazon WorkDocs with free applications for iPad, Kindle Fire, and Android tablets that you can download from iTunes, Amazon Appstore for Android, and Google Play. Amazon WorkDocs also offers a free desktop sync application that is available for PC and Mac.

 

What kind of files can I store?

You can store virtually any type of file on Amazon WorkDocs.

 

What types of files can I preview or comment on with Amazon WorkDocs?

You can preview and comment on Microsoft Office files (documents, spreadsheets, and presentations), PDFs, web pages, images, and text files directly in Amazon WorkDocs.

 

How long are deleted folders and files retained?

Deleted folders and files are moved to the Recycle Bin and are kept there for 30 days so they can be recovered if needed.

 

Do I need to install the application that was used to create the original file to preview or comment on a supported file type?

No. You can preview or comment on any of the supported file types without installing the application that created the file.

 

What is the maximum file size that can be uploaded to WorkDocs?

Using the sync client on Mac or PC, you can upload individual files up to 5TB in size. The sync client supports resumable uploads and downloads so that if a transfer is interrupted, it will resume transferring data when a connection to WorkDocs is reestablished. We recommend using the sync client to transfer large files to WorkDocs.

 

How much data can I store?

There is no limit on the amount of data and number of documents you can store. Each individual user account on Amazon WorkDocs includes 1 TB of storage capacity by default. Administrators can set storage limits for individual users and also purchase additional storage for users on a pay-as-you-go basis.

 

How do I get my users started with Amazon WorkDocs?

Once you have set up your Amazon WorkDocs site using the AWS Management Console, you can invite users to start using Amazon WorkDocs to store and share their files and collaborate with others.

 

 

Collaborative Editing

 

How do I turn on Collaborative Editing powered by Hancom Thinkfree Office Online for my WorkDocs site?

You can turn on the feature in the WorkDocs administration console in the Hancom Online Editing section. Choose Change, review the terms of usage, and select Enable Hancom Online Editing Feature.

 

How do I create a new document, worksheet, or presentation?

Choose the New menu option in the top task bar. In the dialog box, choose the file type you want to create and type the file name. Choose Save to save the file in WorkDocs, then choose Edit to open and edit the file.

 

How do I invite someone to co-author and collaborate on office files?

Share the file using Share by invite or Share a link, and choose either Contributor or Co-owner permissions for the user you are sharing the file with. When they click on the invite link, they can choose Live Edit to edit it.

 

How do I see who made changes to the office file and when?

During a collaborative editing session, any changes made can be seen by all participants in real time. A flag indicator with the user’s initials will track changes made by the user in real time and be visible to all other users. Changes to a document are also tracked in the Activity Feed; you can search for all activities related to a file using the file name.

 

How is Amazon WorkDocs providing its users with the ability to create and edit Microsoft Office files using Collaborative Editing powered by Hancom Thinkfree Office Online?

Amazon WorkDocs is providing this feature in collaboration with Hancom, Inc, an office suite software developer. The integrated solution allows users to create or modify Microsoft Office files stored in Amazon WorkDocs using Hancom Thinkfree Office Online productivity tools without losing file formatting.

 

How is Hancom Thinkfree Office Online integrated with Amazon WorkDocs?

In collaboration with Hancom Inc., Amazon WorkDocs is providing WorkDocs customers with the option to access Hancom's ThinkFree Office Online services. Amazon WorkDocs users can now create and edit Microsoft Office documents directly from the WorkDocs web application. When the user clicks on the Create or Edit menu option in the document bar, Amazon WorkDocs calls the integrated Hancom Thinkfree Office Online Service to perform the requested action. The Hancom integrated service manages the file editing session for the user on behalf of Amazon WorkDocs. Once the user exits the editing session, the document with all changes are returned back as a new version to Amazon WorkDocs for storage and future access.

 

What capabilities are supported in the Collaborative Editing powered by Hancom Thinkfree Office Online feature?

Hancom Thinkfree Office Online enables you to create, view, edit, and collaborate on documents using a web browser. You can read more about the capabilities of Collaborative Editing powered by Hancom.

 

Does Hancom ThinkFree Office Online suite support editing Microsoft Office?

Yes. You can review compatibility information at:

·         Thinkfree Office Word Online vs Microsoft Word Online

·         Thinkfree Office Cell Online vs Microsoft Excel Online

·         Thinkfree Office Show Online vs Microsoft Powerpoint Online

 

What is Open with Office Online?

Microsoft Office Online is an online version of popular Microsoft applications including Word, PowerPoint and Excel. The Open with Office Online feature enables users to co-author and collaboratively edit Microsoft Office files from the Amazon WorkDocs web application.

 

How can the Open with Office Online feature be enabled?

Open with Office Online is available as a feature at no additional cost for all WorkDocs users who also have a valid Microsoft Office 365 ‘Work’ or ‘School’ account with a license to use Office Online. WorkDocs administrators can enable this feature in the admin console. Once the capability has been enabled at the site level, users will need to authenticate with Office Online using their Microsoft Office 365 subscription.

 

What are Office 365 Licensing requirements?

Users will need a Microsoft Office 365 ‘Work’ or ‘School’ account with license for Office Online. Please refer to this link for further details on Licenses.

 

How can a customer get a valid Microsoft Office 365 License that allows them to use Open with Office Online?

Users are solely responsible for obtaining all required licenses from Microsoft to use Open with Office Online and for complying with all applicable Microsoft licensing requirements. Please refer to the links below to learn more about obtaining a valid Microsoft Office 365 license:

 

·         Compare more Office 365 for business plans

·         Compare all Microsoft Office products

 

 

Amazon WorkDocs Drive

 

What is Amazon WorkDocs Drive?

Amazon WorkDocs Drive is a mounted drive that provides access to all of your files on-demand, without using your hard drive to store your content. You can access and edit files, just as if they were stored locally, using Windows File Explorer, you can create a sharable link, invite uses to access your files, easily lock, unlock, and open any file in the Amazon WorkDocs web client. You can also favorite files for offline access.

 

Amazon WorkDocs Drive is available for Microsoft Windows and for Amazon WorkSpaces.

 

How does Amazon WorkDocs Drive work?

With Amazon WorkDocs Drive, all of your content on Amazon WorkDocs is available on-demand through a mounted drive. You can access and edit files just like they were stored locally from Windows File Explorer. When you add or edit files or folders in your drive, changes are automatically synced with Amazon WorkDocs Drive, and across your devices.

 

Where can I download Amazon WorkDocs Drive?

You can download WorkDocs Drive on the Amazon WorkDocs Resources page.

 

How do I setup Amazon WorkDocs Drive?

When Amazon WorkDocs Drive is launched for the first time, you will be prompted to enter a site name. This is your Amazon WorkDocs Drive site name. For example, if you are using www.mysite.awsapp.com to access your site, “mysite” is the site name. Once your site name is entered, you will enter your user name and password. If your administrator enabled single sign on (SSO) for Amazon WorkDocs, you will be automatically signed in to Amazon WorkDocs Drive when you log into your desktop.

 

How do I mount WorkDocs Drive?

The Amazon WorkDocs Drive application can be started from the WorkDocs Drive desktop shortcut. By default, it will appear as “W:” drive in Windows File Explorer.

 

I have more than one Amazon WorkDocs site. How do I use WorkDocs Drive for each of the sites?

The WorkDocs Drive settings menu provides an option to Change WorkDocs Site. Users can access content for different Amazon WorkDocs sites by providing the site name and associated user credentials.

 

How do users access the features and settings of WorkDocs Drive?

There are 2 ways to access the WorkDocs Drive features and settings:

 

·         Settings Menu: This menu provides user settings and is accessible to users through the right-click of context menu on Windows system tray icon of the WorkDocs Drive.

·         File Menu: This menu provides features for files and folders in Windows File Explorer. It is accessible to users through the right-click context menu on files and folders.

 

What happens when you open a file in Amazon WorkDocs Drive?

The file is downloaded on-demand for you to view or edit. When you save or close the file, it is automatically synced to Amazon WorkDocs Drive. There is no local copy stored on your desktop unless you have marked the file as a favorite for offline access.

 

What collaboration features does Amazon WorkDocs Drive provide?

You can share links to your files, invite Amazon WorkDocs Drive users to collaborate on your files, lock files while you’re working on them to keep them from being overwritten by other users, add files to your favorites in Amazon WorkDocs Drive, keep your favorites for offline access, easily search for files on Amazon WorkDocs Drive, and open any file in the Amazon WorkDocs Drive web client to provide feedback. All changes you make are automatically synced to Amazon WorkDocs Drive over an encrypted connection.

 

Can I work on my files stored on Amazon WorkDocs Drive when I am offline?

The WorkDocs Drive supports offline access of the content. This capability is enabled via 2 user actions:

 

·         Identifying the files/folders that need to be available offline and marking them as a Favorites.

·         Turning on the option –Keep Favorites on this device from the WorkDocs Drive system tray context menu.

 

Users can turn off this capability anytime by selecting Remove Favorites from this device.

 

How can I search files in Amazon WorkDocs Drive?

You can search for files by file name in Amazon WorkDocs Drive by left button mouse click on the Amazon WorkDocs Drive icon in the system tray.

 

How do I add and remove files in Amazon WorkDocs Drive?

All your files on Amazon WorkDocs are available through Amazon WorkDocs Drive. Any file you add to Amazon WorkDocs Drive through Windows File Explorer will be added to Amazon WorkDocs and synced to your other devices. Any file you remove from Amazon WorkDocs Drive will be deleted, and moved to the Amazon WorkDocs recycle bin.

 

 

Amazon WorkDocs Companion

 

What is Amazon WorkDocs Companion?

Amazon WorkDocs Companion is an app that lets you edit Microsoft Office, .pdf, and .txt files from the Amazon WorkDocs web client using the default application on your computer. When you save the file, your changes are saved on Amazon WorkDocs as a new version. With Amazon WorkDocs Companion, you no longer need to manually download, save, and upload files when using the web client.

 

Which operating systems and browsers can run Amazon WorkDocs Companion?

Amazon WorkDocs Companion is available for Windows 7 or later, Windows Server 2008 or later, and Mac OS X 10.1 or later, and is compatible with recent versions of Chrome, Firefox, Internet Explorer, and Safari. You must enable Adobe Flash 10 or higher for your browser to use the app with Firefox, Internet Explorer, and Safari. Once you install the app, it works with all browsers. You do not require administrator rights to install the app.

 

If you do not have Adobe Flash installed or enabled, you will need to download or enable Adobe Flash and restart your browser.

 

Does Amazon WorkDocs Companion support private browsing?

No, Amazon WorkDocs Companion does not support private browsing.

 

Do I have to install Amazon WorkDocs Companion for every browser?

No, once you install Amazon WorkDocs Companion on your computer, it works with all browsers.

 

Can I use Amazon WorkDocs Companion with multiple WorkDocs sites?

Yes, Amazon WorkDocs Companion can be used with multiple WorkDocs sites on your computer.

 

Can I use Amazon WorkDocs Companion and the Amazon WorkDocs sync client at the same time?

Yes, you can use both. Amazon WorkDocs Companion makes it easy for you to immediately start editing files from the Amazon WorkDocs web client using the default application on your computer. The sync client provides a fast way to synchronize files between Amazon WorkDocs and your computer, and access your files and folder directly on your computer.

 

Who can open and edit files using Amazon WorkDocs Companion?

Owners, co-owners, and contributors can open and edit files.

 

What happens if I edit a locked file?

A locked file will not be overwritten with changes you make. The file owner will need to unlock the file before changes you make are saved. Amazon WorkDocs Companion does not automatically lock or unlock files when you are editing them.

 

Can I send diagnostic logs for Amazon WorkDocs Companion?

Yes, you can send diagnostic logs for Amazon WorkDocs Companion to the Amazon WorkDocs team. To do this, select the Amazon WorkDocs Companion app icon in your system tray and click Send Diagnostic Logs. Diagnostic logs help the Amazon WorkDocs team to troudbleshoot any issues you may experience.

 

Diagnostic logs may contain information regarding your operating system, file names, organization/registration details, and Amazon WorkDocs Companion settings.

 

Where can I download Amazon WorkDocs Companion?

The first time you select Edit from the drop-down menu when viewing a file, you will be prompted to download Amazon WorkDocs Companion. You can also download it from WorkDocs Resoruces. You do not need to be an administrator on your computer to install the app.

 

 

Mobile & Web Access

 

Can I use Amazon WorkDocs on my mobile device?

Yes. Users can access Amazon WorkDocs using free applications for iPad, Kindle Fire, and Android tablets that you can download from iTunes, Amazon Appstore for Android, and Google Play. Users can also access Amazon WorkDocs using the web browser on any mobile device.

 

Will I have offline access to documents in Amazon WorkDocs on my mobile device?

Users can select which documents to make available for offline viewing using our free applications for iPad, Kindle Fire, and Android tablets and can also leave comments on documents in offline mode. These comments will sync with Amazon WorkDocs the next time users open the application after the device has reconnected to the Internet.

 

Can I use the Amazon WorkDocs mobile apps to access, store, and sync content from other apps on my device?

Yes, you can send files between WorkDocs and other apps, provided that they support this capability.

 

When using an iOS device, you can open a WorkDocs file in another iOS app by selecting “Share” from the main menu in the WorkDocs app. You can save a file to WorkDocs by sending it to the WorkDocs app from the iOS app you’re using. To learn more about sharing files between WorkDocs and other iOS apps, please see the documentation as follows:

 

·         iPhone: Opening a File in Another iOS App to View or Edit

·         iPhone: Saving a File from Another iOS App to Amazon WorkDocs

·         iPad: Opening a File in Another iOS App to View or Edit

·         iPad: Saving a File from Another iOS App to Amazon WorkDocs

 

When using an Android device, simply choose “Send File” from the file dropdown menu in the WorkDocs app, and choose the app you want to use to open the file. To learn more about using WorkDocs on Android devices, please see the documentation as follows:

 

·         Android phone: Amazon WorkDocs Android Phone Client

·         Android tablet: Amazon WorkDocs Android Tablet Client

 

How do I store photos from my Camera Roll in Amazon WorkDocs when using an iOS device?

To store photos from your Camera Roll, open your Photos app, select your photos, tap the share button, and select WorkDocs. To learn more, please see the documentation as follows:

 

·         iPhone: Saving a File from Another iOS App to Amazon WorkDocs

·         iPad: Saving a File from Another iOS App to Amazon WorkDocs

 

How do I save email attachments in Amazon WorkDocs when using an iOS device?

To store email attachments in Amazon WorkDocs, open the email containing the attachment, select the attachment, tap the share button, and select WorkDocs. To learn more, please see the documentation as follows:

 

·         iPhone: Saving a File from Another iOS App to Amazon WorkDocs

·         iPad: Saving a File from Another iOS App to Amazon WorkDocs

 

Which browsers does the Amazon WorkDocs web application work on?

The Amazon WorkDocs web application supports recent versions of Firefox, Chrome, Internet Explorer, and Safari.

 

Can I open a file and edit it from the web client?

Yes, you can open Microsoft Office, .pdf, and .txt files using the default applications on your computer and save changes on Amazon WorkDocs. To do this, select Edit from the drop-down menu when viewing the file. You will be prompted to install Amazon WorkDocs Companion. The file will open using the default application on your computer and changes will be saved as a new version on Amazon WorkDocs when you save the file.

 

 

File Sharing

 

How do I share a file with others?

Users can share files inside or outside their organization by sharing a link or inviting anyone using a valid email address. They can create a shareable link for any file on Amazon WorkDocs by clicking “Share a link”. When sharing a link, users can make their link public to anyone or restrict access to only users on their Amazon WorkDocs site. They can also specify an expiration date, set a four-digit password for access, and disable a shared link at any time. Administrators control if public links can be created, can limit which users create links, and can disable all existing public links at any time. This makes it easy to embed links to files in documents and web pages.

 

They can also invite internal and external users to collaborate by selecting “Share by invite” from the file drop-down menu, and entering a valid email address. If the recipient is a user, they will log in to WorkDocs to view the file. If the recipient is not a user, they will create a guest user account the first time they log in to view the file. There is no charge for guest users, and administrators can upgrade a guest user to a standard user at any time. Administrators control who can invite guest users, can disable guest users at any time, and can audit all guest user activity in the Activity Feed.

 

Guest users make it easy to collaborate with external users such as vendors or contractors at no additional charge. They can easily log in to access files shared with them, and don’t need an administrator to create accounts for them. Once they’re done working with your team, you can simply remove their accounts.

 

What options do I have when I select “Share a Link”?

You can select from the following options for the link:

·         Enable or disable your link: all links are enabled by default when you click “Share a Link”. You can disable a link at any time.

·         Expiration date: there is no expiration date by default. You can specify a date for the link to disable.

·         Password: you can specify a numeric password up to four characters. Once anyone clicks your link, they will have to enter the password to access your file.

 

You can also set the access permissions for the link:

·         Anyone can view: this is a public link that anyone inside or outside your organization can click to view your file. If there is a password, they will have to enter it. You cannot share folders using this option.

·         Only my site can view: anyone that is part of your Amazon WorkDocs site can view the file but cannot view comments.

·         Only my site can view & comment: anyone that is part of your Amazon WorkDocs site can view and comment on the file.

 

What options do I have when I select “Share by invite”?

You can invite users inside your organization as co-owners, contributors, or viewers. Only co-owners and contributors can edit your file. You can also enter any email address to invite a guest user from outside your organization. Guest users are only viewers, and cannot invite additional users. There is no charge for guest users.

 

Do guest users need to create a WorkDocs account?

Yes, when you invite a guest user they will be prompted to create a guest user account the first time the log in to WorkDocs.

 

What can a guest user access in WorkDocs?

Guest users can access any files shared with them in the “Shared with me” folder, can edit their profile, and download the WorkDocs sync client, Drive, companion app, and mobile applications. Guest users do not have a “My Documents” folder, and cannot access the Activity Feed, Awaiting my feedback, Out for review, and Recycle bin.

 

How can I tell which files are shared?

Any file shared by “Share a Link” shows a distinct icon. Any file you open in Amazon WorkDocs shows all invited users in the right hand navigation.

 

Who can share a particular file?

The file owner and co-owner can share the file with others. You can learn more about file and folder permissions in our documentation.

 

For shared files, can I assign specific rights to what other users can do with the file?

When sharing using “Share a Link”, you can set access permissions for the link as: anyone can view, only my site can view, and only my site can view and comment. You can set access permissions as viewer, contributor, and co-owner. You can also disable downloading and printing of the file you share.

 

When sharing using “Share by invite”, you can choose whether the users you are inviting can either download the file, provide feedback, or can only view the file. When you allow other users to provide feedback, they can provide overall comments on any file type, but can only provide comments on specific sections of a file for those file types that are supported for preview (Microsoft Office files (documents, spreadsheets, and presentations), PDFs, web pages, images, and text files). Please see the documentation for further details.

 

Can I share folders?

Yes. You can share a folder by selecting the folder you would like to share, and click “Share a Link” or invite users. You cannot create a public link to a folder using “Share a Link”.

 

How do permissions work for shared folders?

When you share a folder, permissions for the shared folder carry over to the documents within that folder, so contributors of the shared folder will be contributors for all documents within the folder. Similarly, viewers of the folder will be viewers for all documents within the folder.

 

Can I request permission to a file or folder using the WorkDocs web or mobile apps?

Yes. If you know the location of a file or folder, you can request permission, and provide a reason for your request, using web client or the app. 

 

Can users share a file with someone outside my organization?

Yes. You can share a file with someone outside your organization using “Share a Link” to create a public link. You can also invite anyone using an email address. Site administrators control if public links can be created, can only allow certain users to create links, and can disable all existing public links at any time. Site administrators can specify one of three policies on who can create a public link.

 

·         No public sharing using links: no users can create a public link.

·         All managed users can create publicly sharable links: All users can create a public link.

·         Only power users can create publicly sharable links: Selected groups of users that can create a public link.

 

If a user invited by email is not a WorkDocs user, they will be invited as a guest user and have the Viewers access level. Administrators can upgrade guest users to standard users, and control if guest users can be invited, who can invite guest users, and can disable guest users at any time. All guest user activity is available in the WorkDocs

 

If I share a file with another user, can I revoke their access?

Yes, document owners can always disable a shared link, and revoke user access. Administrators can disable public links at any time.

 

 

Commenting and Feedback

 

How does Amazon WorkDocs help me manage the feedback process?

Amazon WorkDocs allows file owners to keep track of all comments made on a file without having to manage drafts over e-mail or other applications. You can set deadlines for others to leave feedback, and Amazon WorkDocs automatically sends them e-mail notifications and reminders. If you do not want to provide feedback it is possible to decline the request, which will remove that request from your list.

 

Do other users need third-party applications to view or provide feedback on files?

No, other users can view files and provide feedback directly within Amazon WorkDocs without needing the third-party application that was used to create the document for the file types that are supported for preview (Microsoft Office files (documents, spreadsheets, and presentations), PDFs, web pages, images, and text files).

 

How do I view comments on files in Amazon WorkDocs?

You can see feedback that has been left on a document by clicking on the “Feedback” tab when you are accessing Amazon WorkDocs through a web browser.

 

If I requested feedback from others on a file, can I see the status of my requests?

Yes, the “Out for Review” section on the left side pane allows you to track the files you requested feedback on and how many requests for each file are still outstanding.

 

Can I prevent other users from downloading shared files?

Yes. You can disable the ability for others users to download a file that you have shared with them.

 

Can I respond to a comment directly in Amazon WorkDocs?

Yes, you can respond to a comment directly in Amazon WorkDocs. Your comment will show as a threaded comment indented below the original comment. Additional comment replies will also show as indented at the same level as all the replies.

 

How are threaded comments sorted?

Comments and their replies are ordered chronologically with the most recent comments at the top of the list. Timestamps and commenters initials are included with each comment.

 

Is there a limit on a number of replies to a comment?

No, there is no limit. A comment can have unlimited replies.

 

Who can resolve a comment?

Anyone with owner, co-owner permissions on the document and creator of the comment thread can resolve comments.

 

Who can see resolved comments?

Owners, co-owners and contributors can see resolved comments, they will need to set the Show Resolved Comments Feedback Filter

 

How do I filter which comments I can see?

Select the filter icon on top of the comments pane, and you will be presented with filtering options.

 

How do I see resolved comments?

To see your resolved comments select the Resolved Comments option in the Feedback filter.

 

What filtering can I apply in the filtering panel when viewing comments?

You can view comments applicable to a specific version of a document, made by specific users, where you are mentioned and which comments are in draft, published, resolved or unresolved states.

 

Can I reply to a resolved comment?

Yes you can, however the comment thread you are replying to will remain in the resolved state.

 

I’ve have previously resolved a comment. Can I un-resolve it?

Yes. In the commenting pane, change your filter to include resolved comments. Once that is done, press the Unresolve button.

 

How do I disable email notifications being sent out when my document is updated?

You can disable notification by selecting Disable email notification in the Notification Settings section under File Information in the top right hand corner of the right navigation pane.

 

When I download a file, are all comments and replies preserved and included?

When you download a file, all public comments and their replies are included and they maintain their formatting. Comments marked as private are not downloaded. Documents with private comments are marked with an annotation that there are private comments which are only viewable via the WorkDocs web or mobile application.

 

What happens to comment threads when I upload a new version of the file?

Comments and replies are associated with the version of the file they were added to. When uploading a new version of a file, all previous comments and replies can still be accessed from Feedback panel, but they are tied to the version of the file they belong to.

 

What happens to comment threads when I delete a file?

When you delete a file, it is moved to the recycle bin, along with its associated comments and replies. Restoring the file restores its comments and replies as well.

 

Can I send a comment privately?

Yes, you can send a private comment or respond privately to a comment. The document owner and co-owners will always be able to view private comments.

 

Can I use formatting for emphasis when leaving a comment?

Yes, you can use bold, italics, and strikethrough formatting on comments.

 

Can I lock a document to prevent it from receiving further feedback?

Yes, you can disable feedback for a document and prevent it from receiving additional comments. You can re-enable feedback and users will be able to post comments again.

 

 

Activity Feed

 

Can users browse through a list of activities of their WorkDocs files?

The Activity Feed allows users to browse through a list of activities related to the files and folders they own, and those shared with them.

 

Can administrators browse through a list of all activities on their WorkDocs site?

The Activity Feed allows administrators to track all activities by users taken across their WorkDocs site.

 

How can I access the Activity Feed?

You can access the Activity Feed using the Amazon WorkDocs web client. The Activity Feed is not yet available on WorkDocs mobile apps.

 

How can administrators view the Activity Feed for their entire site?

Administrators can view the Activity Feed across their site by selecting the filter option in the Activity Feed, and turning on the “Site-wide activity” option.

 

What activities can I track using the Activity Feed?

The Activity Feed shows commenting, when a link is created with "Share a Link", when users are invited to contribute, and content update activities. It also shows all activities related to file and folder changes, including creating, moving, deleting, and restoring. The Activity Feed shows who made the change, and when it was made. Users can track activities for files and folders they own, and those shared with them. Administrators can track all activities for users across their Amazon WorkDocs Site.

 

Can I search the Activity Feed for particular activities?

Yes. You can use search for activities related to a file, folder, or a particular user. You can also apply filters to narrow your results. You can filter for commenting activity, sharing activity, content changes, and by date.

 

Can I view all related activates for a specific file or folder?

Yes, you can select any item in the activity feed and view all related activities.

 

How far back in time will my Activity Feed go?

By default, the Activity Feed shows 90 days of data. You can adjust the date range to show complete Activity Feed information for activities that take place after 3/16/2017, or from the time your account was created, whichever is later.

 

 

Security & Compliance

 

Where does Amazon WorkDocs store my files and are they safe?

Amazon WorkDocs is a fully-managed service and files are stored using AWS’s highly durable storage infrastructure that is designed to ensure your mission-critical data is not lost. All files and comments stored in Amazon WorkDocs are encrypted at rest.

 

How is data transmitted to Amazon WorkDocs?

All data in transit is encrypted using industry-standard SSL. Our web and mobile applications and desktop sync clients transmit files directly to Amazon WorkDocs using SSL.

 

Does WorkDocs support multi-factor authentication?

Yes, multi-factor authentication (MFA) using a RADIUS server is available and can provide you with an additional layer of security during the authentication process. Users will log in by entering their user name and password followed by an OTP (One-Time Passcode) supplied by a hardware or a software token.

 

Can I choose the AWS region where my data is stored?

Yes, you choose the AWS region where each WorkDocs site’s files are stored. Please see AWS Regions for locations where Amazon WorkDocs is available.

 

How do I decide which AWS Region to use for an Amazon WorkDocs site?

There are several factors to consider based on your needs including whether a specific AWS region enables you to meet regulatory and compliance requirements. We generally recommend that you set up your Amazon WorkDocs site in the AWS region nearest to where most of your users are located, in order to reduce data access latencies.

 

Is Amazon WorkDoc HIPAA eligible?

Yes. If you have an executed Business Associate Agreement (BAA) with AWS, you can use Amazon WorkDocs with the AWS accounts associated with your BAA. If you don’t have an executed BAA with AWS, contact us and we will put you in touch with a representative from our AWS sales team. For more information, see, HIPAA Compliance.

 

Is Amazon WorkDocs PCI DSS compliant?

Yes. Amazon WorkDocs is PCI compliant and conforms to the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a proprietary information security standard administered by the PCI Security Standards Council, which was founded by American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc.

 

PCI DSS applies to all entities that store, process or transmit cardholder data (CHD) and/or sensitive authentication data (SAD) including merchants, processors, acquirers, issuers, and service providers. The PCI DSS is mandated by the card brands and administered by the Payment Card Industry Security Standards Council. For more information, see PCI DSS Compliance.

 

The AWS Attestation of Compliance (AoC) for our merchant status is available upon request.

 

 

Data Retention

 

What happens when files and folders are deleted from Amazon WorkDocs?

When a user deletes their files or folders, they are stored in the user’s recycle bin, from where they can be recovered by the user if needed. After a period of 30 days, the files and folders will be retained for an additional 60 days in the recovery bin before being permanently deleted. 60 days is the default retention period, but site administrators can adjust this period to any value from 0 to 365 days. Files will be retained for the specified period, and permanently deleted when the retention period limit is reached.

 

As an administrator, how can I configure the retention policy for my site?

You can set the site wide retention policy using the Administrator console. Simply set the number of days you would like files to be retained in the recovery bin. By default, the site wide retention period is set to 60 days, but you can adjust this period to any value from 0 to 365 days. To learn more, please visit Recovery Bin Retention.

 

As an administrator, how can I recover user files and folders deleted from recycle bins?

You can recover files and folders using the Manage Users panel in the Administrator Console. To view recoverable files for a specific user, click on the folder icon in the user management actions panel. You can select any files in the recovery bin and restore them to an alternate location. To learn more, please visit Recovery Bin Retention.

 

As an administrator, can I retrieve file metadata when recovering files?

Files in the recovery bin will continue to store all historical activities, metadata, and custom metadata pertaining to them. The metadata is preserved for the duration of the retention policy and are recovered along with the files.

 

 

 

 

 

 

 

 

 

 

 

 

 

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